Help Center
Frequently asked questions
Quick answers to the things customers ask most. Still stuck? We're a message away.
Are your fragrances authentic?+
Yes, 100%. Every fragrance is genuine and brand-name, never a counterfeit or refill. See our Authenticity Guarantee.
How much is shipping and how long does it take?+
Standard U.S. shipping is free on orders $59+, with most orders arriving in about 3-7 business days after a 1-2 day processing window. Full details are on our Shipping page.
Can I return a fragrance if I don't like it?+
Most orders can be returned within 30 days. Opened bottles are okay within reason (used only a little). See Returns & Exchanges for the specifics.
Do you price match?+
We do, on identical, in-stock items from authorized U.S. retailers, within 14 days. Review the rules on our Price Match Promise page.
How do rewards points work?+
You earn 1 point per $1 on eligible orders and redeem points for savings. Full terms are on the Rewards Program page.
What payment methods do you accept?+
We accept major credit and debit cards and PayPal (including Pay in 4). Additional options may appear at checkout.
How do I track my order?+
You'll get a tracking link by email when your order ships, and you can always find it in your account dashboard.
Why does my bottle's packaging look slightly different?+
Authentic fragrances vary a little between production runs and regions, and brands occasionally update packaging. It's normal, but if anything looks off, contact us and we'll verify it.
Didn't find your answer? Contact our team and we reply within one business day.