Earn on every order

• ◆You earn 1 point for every $1 spent on the merchandise total of an eligible order, excluding taxes, shipping, gift wrap, and any amount paid with points or store credit.
• ◆Points are credited to your account immediately after an eligible purchase is completed. If an item is later returned, canceled, or refunded, the points earned from it are removed; see Immediate points and return adjustments below.
• ◆You must be signed in to your account at checkout to earn points. Points can't be claimed retroactively for guest orders or orders placed before you joined.
• ◆Promotional bonuses (welcome, birthday, or limited-time multipliers) are credited only when their specific stated conditions are met, and each is limited to one per member unless we say otherwise.

• ◆Points redeem for credit toward a future purchase: 250 points = $10 credit, 500 points = $25 credit. Redemptions are capped at 10% of the merchandise subtotal per order. Rates and reward tiers may change over time.
• ◆Redemptions apply to the merchandise total only and can't be applied to taxes, shipping, or gift cards. One reward may be redeemed per order.
• ◆Points and rewards have no cash value, can't be transferred or sold, and can't be combined with certain other promotions where noted at checkout.
• ◆Any portion of an order paid for with points does not itself earn new points.

Members earn loyalty points immediately after completing an eligible purchase. An eligible purchase is a completed purchase of qualifying merchandise, excluding taxes, shipping fees, gift cards, canceled items, refunded amounts, and the additional exclusions described in these Rewards Program Terms.

If an item is returned, canceled, refunded, charged back, or otherwise becomes ineligible, the points earned from that item will be removed from the member's account. Points will not be removed for a payment dispute that is ultimately resolved in the member's favor.

If the member has already used some or all of the points associated with the returned or refunded purchase and does not have enough points available to cover the adjustment, the account may have a negative points balance. While an account has a negative points balance:

• ◆The member may continue earning points.
• ◆Newly earned points will first be applied toward restoring the balance to zero.
• ◆The member may not redeem additional points or rewards until the negative balance has been fully resolved.

If an item purchased using redeemed points or rewards is returned, the points allocated to the returned item will be re-credited to the member's account after the return is approved and processed. Any monetary refund will be based on the amount actually paid for the returned item after discounts and redeemed rewards were applied.

For partial returns, earned-point deductions and redeemed-point credits will apply only to the returned items. Promotional, bonus, or multiplier points associated with those items may also be removed.

Points credited because of a system, technical, or administrative error may be corrected or removed. The Scent Registry will not remove points properly earned under the Rewards Program solely under this provision.

The Scent Registry may restrict, suspend, or close a Rewards Program account when purchase, return, refund, chargeback, referral, or redemption activity reasonably indicates fraud, account misuse, or manipulation of the Rewards Program. Legitimate returns made under our return policy will not, by themselves, result in account suspension or closure.

• ◆Membership is for individual, personal use. Each person may hold one account, and points from multiple accounts can't be pooled, combined, or transferred between accounts.
• ◆Creating duplicate or fake accounts, using automated tools, or manipulating orders (for example, splitting or repeatedly returning purchases) to generate points is prohibited.
• ◆The program is for personal purchases, not resale. Orders we reasonably believe are placed for resale or in unusual quantities may be excluded from earning.
• ◆Points aren't earned on purchases made with employee, wholesale, or other non-retail pricing.

• ◆Points do not currently expire. If an expiration policy is introduced in the future, members will receive at least 30 days' advance notice, and the updated Rewards Program Terms will explain when the new policy takes effect and how it applies to points earned before that date.
• ◆If you ask us to close your account, any unredeemed points are forfeited.
• ◆Rewards issued from redeemed points are valid for 60 days from the date they're generated unless stated otherwise.

We may verify activity and, where we reasonably believe points or rewards were earned or used through error, misrepresentation, fraud, abuse, chargebacks, or violation of these terms or our Terms of Service, we may remove points, cancel rewards, suspend or close the account, and cancel affected orders. Determinations of eligibility and abuse are made at our reasonable discretion.

Points and rewards are a promotional benefit, not property or a stored-value account. We may modify, pause, or end the program, or change earning and redemption rates, at any time; the version of these terms posted at the time of your transaction applies. The program is void where prohibited.