Easy 30-day returns

You may request a return up to 30 days after your order ships. Refunds are for the merchandise price; original shipping and any gift-wrap charges aren't refundable, and a $6.95 return-label fee is deducted from your refund when you use our prepaid label.

Fragrance is personal, so we understand you may need to try a scent. You can return an item even if the seal is broken, as long as it hasn't been used beyond a small amount. We weigh and inspect every bottle against its factory fill, so please use this as your guide:

• ◆Unopened, or opened but essentially full (roughly 90% or more of the fragrance remaining): eligible for a full merchandise refund.
• ◆Moderately used (roughly 75%–90% remaining): may be eligible for a partial refund reflecting the amount used, at our discretion.
• ◆Excessively used (more than 25% of the bottle gone, i.e. under about 75% remaining), empty, refilled, damaged by misuse, or altered: not eligible for a refund and may be returned to you.

Please return the item with its original box, cap, and any included packaging. Keep everything in re-sellable condition where possible. Bottles returned below the 75% mark are considered excessively used and don't qualify for a refund.

• ◆Contact us to request a Return Authorization, including your order number and which item(s) you'd like to return. Start from our contact page (choose “Order help”).
• ◆We'll email you a prepaid return label and the return address. Please don't send anything back before you receive your authorization. Unauthorized returns can be delayed or refused.
• ◆Pack the item securely, include your order number in the box, and drop it off using the label provided.
• ◆Once we receive and inspect the return, we'll process your refund to the original payment method, typically within one billing cycle.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and keep all original packaging for at least five business days. We may need it to file a carrier claim. We'll make it right with a replacement or full refund, including any shipping, at no cost to you. Please send a photo of the item and packaging so we can resolve it quickly.

The fastest way to exchange is to return the original item for a refund and place a new order for the one you want, so you're not waiting on stock. If you'd like help choosing, our team is happy to make a recommendation.

• ◆Gift cards and any items marked “Final Sale” or “Non-returnable” at the time of purchase.
• ◆Free gifts, samples, or promotional items received with an order (these must be returned along with a qualifying order if that order is returned).
• ◆Items returned without a Return Authorization or valid proof of purchase.
• ◆Items that have been excessively used (more than 25% of the bottle used, i.e. under about 75% remaining), refilled, tampered with, or that are not the original product in the original condition we shipped.